Last Updated: July 28, 2026
Herbal UTI Healing™ is operated by Signal & Sage Digital LLC. This policy applies to physical products purchased directly from Herbal UTI Healing.
We currently ship only within the United States.
1. Order Processing
Orders are generally prepared and shipped within the processing timeframe displayed at checkout or on the applicable product page.
Processing times are estimates and may be affected by product availability, weekends, holidays, weather, high order volume or circumstances outside our control.
You will receive shipping or tracking information when available.
2. Shipping Charges
Applicable shipping charges will be displayed before you complete your purchase.
Original shipping charges are nonrefundable unless:
We shipped the wrong product;
The product arrived damaged or defective; or
Applicable law requires otherwise.
Free-shipping promotions apply only under the conditions stated in the applicable offer.
3. Delivery Estimates
Shipping and delivery dates are estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery may be affected by carrier delays, weather, emergencies or other circumstances outside our reasonable control.
4. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing.
If an order is returned because of an incorrect, incomplete or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent.
5. Lost or Missing Packages
If tracking shows that a package is delayed, missing or delivered but you have not received it, please:
Confirm that the shipping address was correct;
Check with household members, neighbors and the carrier;
Contact us at [email protected].
We will make a reasonable effort to assist with carrier inquiries or claims. Replacement or refund eligibility will be determined based on the circumstances, carrier information and applicable law.
6. Damaged, Defective or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective or incorrect, contact us as soon as possible at [email protected] and include:
Your name;
Order number;
A description of the issue; and
Photographs of the product and packaging when applicable.
After reviewing the issue, we may provide a replacement, refund or other appropriate resolution.
Do not discard damaged products or packaging until we have responded, as photographs or carrier documentation may be required.
7. Return Eligibility
Returns are accepted within 7 days of delivery for eligible products that are:
New;
Unopened;
Unused;
In their original packaging; and
Purchased directly from Herbal UTI Healing.
Because of health, hygiene, safety and product-integrity concerns, opened or used herbal teas, tinctures, supplements and other consumable products are not eligible for return unless they arrived damaged, defective or incorrect.
8. Nonreturnable Items
The following items are not returnable unless defective or required by law:
Opened or used consumable products;
Custom or personalized products;
Personalized tincture formulations;
Gift cards;
Digital products;
Downloadable materials;
Course access;
Consultation or service fees that have already been delivered; and
Products purchased from a third-party seller.
Separate refund terms displayed on a course, consultation or digital-product sales page will govern that purchase.
9. Return Authorization
Before mailing a return, contact:
Include your order number, the item you wish to return and the reason for the return.
Returns sent without prior authorization may be delayed or rejected.
10. Return Shipping
Unless an item was damaged, defective or shipped incorrectly, customers are responsible for return-shipping costs.
We recommend using a trackable shipping method. We are not responsible for returned packages lost in transit.
No restocking fee is currently charged for an approved return.
11. Refund Processing
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be submitted to the original payment method within 5 business days.
Your bank or payment provider may require additional time to post the refund.
Refunds generally cover the purchase price of the eligible returned item. Original shipping fees and return-shipping expenses are not refundable unless stated otherwise in this policy or required by law.
12. Exchanges
We do not currently offer direct exchanges.
You may return an eligible item according to this policy and place a separate order for the desired product.
13. Order Cancellations
Contact us immediately if you wish to cancel an order.
We may cancel and refund an order that has not yet entered processing or shipment. Once an order has been processed, prepared, customized or shipped, it may no longer be cancellable.
Custom and personalized formulations may not be cancellable once preparation has begun.
14. Contact
Questions about shipping, returns or refunds may be sent to:
Signal & Sage Digital LLC
Doing business as Herbal UTI Healing™
Email: [email protected]